I am a behavioral scientist with international expertise in healthcare communication across the cancer continuum and in dementia settings. My research focuses on the development, implementation, and testing of communication interventions for clinicians, patients, and caregivers to improve outcomes. My research collaborations have resulted in more than $12 million in funding. I have published 128 peer-reviewed papers and co-edited two Oxford books on healthcare communication. I am co-editor on the forthcoming International Encyclopedia of Health Communication. I am Editor-in-Chief of PEC Innovation and Associate Editor of Patient Education and Counseling.
For more than 20 years, I have been researching and teaching healthcare communication in academic medical centers in the U.S. and the Middle East. The training programs I have developed, led and taught have reached thousands of healthcare providers, patients, and caregivers around the world. My experience has given me a strong belief that clinicians, patients, and caregivers can improve their communication skills through deliberate practice and feedback. Particularly in the challenging, fast-paced settings of healthcare, good communication can make a real difference for patients, their families, and clinicians.