Significant research literature and lived experience tells us that communication matters. Particularly in the challenging, fast-paced settings of healthcare, good communication can make a real difference for patients, their families, and clinicians.
For nearly twenty years, I have been researching and teaching healthcare communication in academic medical centers in the U.S. and the Middle East. The training programs I have developed, led and taught have reached thousands of healthcare providers, patients, and caregivers around the world. I am an author of more than 110 peer-reviewed scientific journal publications on the topics of healthcare communication and family communication. My research projects and collaborations have resulted in more than $10 million in grants. My experience has given me a strong belief that clinicians, patients, and caregivers can improve their communication skills through deliberate practice and feedback.